Privacy Policy

Japanese with Avnish ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website japanesewithavnish.com and use our learning platform services.

By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

Information You Provide

• Account Information: Name, email address, and password when you create an account or sign up via magic link.
• Profile Information: Target JLPT level, avatar, display name, and learning preferences.
• Payment Information: Billing details processed securely by Razorpay and enabled Razorpay payment partners such as PayPal for international checkout. We do not store your credit card, PayPal, or bank details on our servers.
• Contact & Feedback: Name, email, and message content when you use our contact form or feedback widget.
• AI Tutor Interactions: Questions and conversations you submit to Nihongo Navi, our AI tutor, to provide personalized responses.

Information Collected Automatically

• Learning Activity: Lesson completions, quiz scores, streak data, XP points, badges earned, and progress metrics.
• Device & Usage Data: Browser type, operating system, privacy-safe hashed IP identifier, approximate country/region when provided by hosting headers, pages visited, referrer, UTM campaign parameters, and access timestamps.
• Cookies & Local Storage: Session tokens, authentication state, and user preferences. See our Cookie Policy for details.

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Japanese learning platform, including tracking your progress, streaks, and achievements.
• Account Management: To create and manage your account, process magic link authentication, and deliver password reset emails.
• Subscription & Billing: To process premium pass purchases, manage subscription status, and send payment confirmations.
• AI Tutoring: Your Nihongo Navi queries are sent to Google Gemini AI to generate personalized Japanese language tutoring responses. These queries are processed in real-time and are not stored by Google for model training.
• Communication: To send order confirmations, streak reminders, learning nudges, and respond to your support inquiries.
• Improvement: To analyze usage patterns, fix bugs, and enhance the learning experience.

We share your information with trusted third-party service providers who assist us in operating our platform:

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained while your account is active. Deleted within 30 days of account deletion request.
• Learning Progress: Retained while your account is active to preserve streaks, XP, and badges.
• Payment Records: Retained for 7 years as required by Indian tax regulations.
• Contact Submissions: Retained for 1 year, then automatically purged.
• AI Tutor Conversations: Retained for 90 days to improve response quality, then deleted.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data ("Right to be Forgotten").
• Data Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for specific purposes.
• Withdraw Consent: Withdraw consent for data processing at any time by contacting us.

To exercise any of these rights, please email us at support@japanesewithavnish.com or use our Contact page. We will respond within 30 days.

Our services are intended for users aged 13 years and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We implement industry-standard security measures to protect your data, including:

• HTTPS encryption for all data in transit
• Encrypted database connections
• Secure, HTTP-only session cookies
• Access controls limiting data access to authorized personnel only

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your data may be transferred to and processed in countries other than your own, including the United States (for cloud infrastructure). We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us:

• Email: support@japanesewithavnish.com
• Contact Form: japanesewithavnish.com/contact